Privacy Policy
Epic Escapes Ltd Privacy Policy
This privacy policy will explain how we use the personal data we collect from you when you use our website and services.
Topics:
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?
Epic Escapes may collect the following data:
Personal identification information (Name, email address, phone number, etc.)
Financial data (Bank account, credit or debit card numbers etc.)
Insurance data (Insurance provider, policy number etc.)
Medical data (Practitioner details, medical history, medical conditions etc.)
How do we collect your data?
You directly provide Epic Escapes with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Use our enquiry forms to submit requests
Email us with information about you or your party
Send us documentation in line with your booking requirements
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser's cookies.
Epic Escapes may also receive your data indirectly from the following sources:
The Lead Traveller of your trip, who may submit data about you to us
How will we use your data?
Epic Escapes collects your data so that we can:
Process your order, manage your account.
Ensure you are suitably covered by insurance for your trip
Ensure your medical needs are considered and provided for your trip
Communicate with you on further opportunities to travel with Epic Escapes
Epic Escapes will not share your data with our partner companies so that they may offer you their products and services.
When Epic Escapes processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Epic Escapes securely stores your data in encrypted and password protected cloud storage.
Epic Escapes will keep your medical, insurance and financial data for 1 years. Once this time period has expired, we will delete your data by removing it from the direct storage in our databases
Epic Escapes will keep your contact details for 3 years. Once this time period has expired, we will delete your data by removing it from the direct storage in our databases.
Marketing
Epic Escapes would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Epic Escapes from contacting you for marketing purposes or giving your data to other members of the Epic Escapes Group.
If you no longer wish to be contacted for marketing purposes, please email us at info@epicescapes.uk.
What are your data protection rights?
Epic Escapes would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Epic Escapes for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Epic Escapes correct any information you believe is inaccurate. You also have the right to request Epic Escapes to complete information you believe is incomplete.
The right to erasure - You have the right to request that Epic Escapes erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Epic Escapes restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Epic Escapes's processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that Epic Escapes transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@epicescapes.uk
Or write to us: 3 Wathen Rd, Bristol, BS6 5BY
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
Epic Escapes uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality - Epic Escapes uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising - Epic Escapes uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Epic Escapes sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
Performance - We use these to understand the usage of our website, how visitors navigate and operate the various functions, and which pages are popular, to continually improve the services we offer.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Epic Escapes website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Epic Escapes keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 July 2024.
How to contact us
If you have any questions about Epic Escapes's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@epicescapes.uk
Or write to us at: 3 Wathen Rd, Bristol, BS6 5BY
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Epic Escapes has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.
Phone: 0303 123 1113